Reference

Your Rights and Obligations at topdewa

These terms and conditions govern every account, deposit, and withdrawal you make at topdewa, covering payment rails like DANA, OVO, GoPay and QRIS where local law permits.

Applies to all Indonesia accountsDANA, OVO, GoPay & QRIS coveredAccount eligibility depends on local lawUpdated terms notified by emailSupport available 24/7
topdewa Your Rights and Obligations at topdewa
TERMS SUPPORT CHANNELS

How to Reach Us About These Terms

If any clause in these terms is unclear or you need to raise a formal query about your account rights, our support team is available around…

Live Chat Available 24 hours a day, 7 days a week directly from your account dashboard.
Email Support Send detailed terms and conditions queries to our dedicated legal inbox.
WhatsApp Reach our support team via WhatsApp for straightforward terms questions.
ACCOUNT SECURITY & COMPLIANCE

How We Protect Your Account Under These Terms

Our terms are not just legal text — they translate into concrete account-level practices that protect your funds and data every day.

Data Retention

We retain your account data for a minimum of 5 years from the date of last activity, in line with…

Cookie Policy

Our platform uses session cookies to maintain your login state and preference cookies to remember your language and deposit-method choices…

Account Security

Two-factor authentication is available and strongly recommended for all accounts.

Withdrawal Verification

Every withdrawal — whether to OVO, GoPay or a local bank — goes through an identity check against the name…

Terms Change Notification

When we update these terms, we send a notification email to your registered address at least 7 days before changes…

Dispute Resolution

Disputes arising from these terms are handled first through our internal support process, with a target resolution of 5 business…

Frequently Asked Questions About Our Terms

These are the questions we hear most often from people who have read — or are about to read — these terms. Each answer is written to be specific rather than vague, so you know exactly where you stand before you open or continue using your account at topdewa.

Yes. All local payment rails — DANA, OVO, GoPay and QRIS — fall under the same deposit and withdrawal clauses. The specific processing timelines may differ by method, but the account rules, fund-ownership terms and dispute process are identical across all of them.

We send an email to your registered address at least 7 days before any change takes effect. The revised page also shows an updated revision date at the top. If you have not verified your email yet, do so in your account settings to make sure you receive these notices.

Yes, you can submit a data-access request at any time through our live chat or email support channel. We aim to respond within 5 business days with a summary of what data we hold, in line with the data retention clause of these terms.

Contact our support team before the effective date of the change. We will review your concern and explain the reason for the update. If you choose not to continue under the revised terms, you may close your account and withdraw any remaining balance to your nominated wallet.

Access to specific features and game categories depends on local law in your area. We do not restrict access by city, but certain features may be unavailable where local law prohibits them. Check the relevant section of these terms for region-specific eligibility details.

If you update your DANA, OVO or GoPay wallet number, withdrawals to the new detail are held for 24 hours while our verification team confirms the change. This protects your funds from unauthorised wallet substitution and is a fixed condition under Section 6 of these terms.

Raise the dispute through live chat or email first. Our internal team targets resolution within 5 business days. If that process does not reach a satisfactory outcome, Section 9 of these terms details the neutral third-party arbitration path available to you as an account holder.