Reference

Your Rights and Our Legal Commitments

topdewa operates under a clear legal framework so you always know where you stand — from account creation to fund withdrawal.

Jurisdiction-aware accessTransparent termsDANA, OVO, GoPay, QRIS coveredData protection policyAccount security standards

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How Our Legal Terms Apply to You

topdewa Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service govern every interaction you have on topdewa — from the moment you open an account to the point you request a withdrawal via DANA, OVO, GoPay or QRIS. These terms are written to reflect Indonesian consumer expectations and are updated whenever applicable

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regulations change. Eligibility to access and use our platform depends on local law; we encourage you to verify your own legal standing before proceeding. We retain the right to suspend or terminate accounts that breach these terms, and we will notify you via the email address
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registered to your account within 48 hours of any enforcement action. All disputes are handled through our internal resolution team first, with escalation paths documented in our full terms document available on request through our live chat channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT LEGAL TEAM

Reach Us About Any Legal Question

Our support team handles legal queries separately from general account questions.

SECURITY AND DATA

How We Protect Your Account and Data

Every account on topdewa is protected by layered security practices — session-based authentication, encrypted data transit and server-side retention controls.

Data Collection Scope

We collect your name, email, and payment identifiers — nothing beyond what is required to verify your account and process…

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance.

Account Security

Two-step verification is available on all accounts and is strongly encouraged.

Data Retention

We retain account and transaction records for the period required by our operating obligations.

Your Right to Access

You may request a full export of your personal data at any time through Settings › Privacy, or via our…

Right to Correction and Deletion

If your account details are inaccurate, update them directly in Settings or ask support to correct them.

Common Legal Questions From Our Users

The questions below reflect what our account holders most frequently ask about legal rights, data practices and account policies. If your question is not covered here, our 24-hour live chat team can connect you with the right department directly.

Access to our platform depends on local law. We recommend you confirm your own eligibility before opening an account. Our terms clearly state the regions where access is restricted or where local law permits full use.

Log into your account, go to Settings › Privacy and select 'Request Data Export'. You can also send the request via support email. We deliver your data package within five business days of verifying your identity.

Yes. Submit a deletion request through Settings › Privacy or via live chat. We process the request once any outstanding account balances or pending DANA, OVO, GoPay or QRIS transactions are resolved, then delete non-essential data within 30 days.

We collect the transaction identifier, timestamp and the payment method used — for example DANA or QRIS — to reconcile your account balance. We do not store full card numbers or OVO wallet credentials beyond what the payment processor requires.

All disputes are first reviewed by our internal resolution team. Submit your dispute via the Account Help Centre, attached to your account record. We aim to provide a written outcome within three business days of receiving all relevant details.

Non-essential personal data is deleted within 30 days of account closure. Financial and transaction records — including GoPay and QRIS payment histories — are retained for the period required by our operating obligations and then securely deleted.

Navigate to Settings › Profile to edit your name, email or contact number directly. For changes to identity documents or payment method details, contact live chat so an agent can verify the update against your account record before applying it.

Your Rights and Our Legal Commitments

Reach Us About Any Legal Question

How We Protect Your Account and Data

Data Collection Scope

Cookie Policy

Account Security

Data Retention

Your Right to Access

Right to Correction and Deletion

Common Legal Questions From Our Users

01 Does topdewa's platform apply to users across all of Indonesia?

02 How do I request a copy of my personal data?

03 Can I ask topdewa to delete my account and personal data?

04 What data does topdewa collect when I make a deposit?

05 How are disputes about transactions or account decisions handled?

06 What happens to my data if I close my account?

07 How do I update incorrect personal information on my account?

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