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How We Protect Your Privacy at topdewa

When you open an account with us, your personal information, payment details and account activity are protected through industry-standard encryption and secure protocols.

Account security verifiedPayment data encryptedWithdrawal protection active
topdewa How We Protect Your Privacy at topdewa
REACH OUR TEAM

Contact Us About Your Privacy

Our support team can answer questions about what data we hold, how we use it, or how to request changes to your account.

Live Chat Open the chat widget on topdewa during lobby hours.
Email Support Send privacy questions to our support mailbox.
Account Settings Log in, go to Settings > Privacy & Data.
HOW WE SAFEGUARD

Data Handling and Your Rights

We use encryption to protect data in transit and at rest, with regular security audits to detect vulnerabilities.

Encryption & Security

All logins, deposits and withdrawals use SSL encryption. Your payment information is tokenised—we never see your full DANA, OVO, GoPay…

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby.

Account Verification

When you withdraw, we verify your identity via your registered email or phone. This protects your funds from unauthorised access.

Data Retention

We keep your account data while your account is active.

Third-Party Sharing

We share payment and identity data only with DANA, OVO, GoPay, QRIS processors and fraud-prevention partners.

Your Data Rights

You can request access to your data, correct inaccuracies, or ask us to delete your account.

Frequently Asked Privacy Questions

Real questions from our players about data, security and account privacy—answered below.

We ask for your full name, email, mobile number, date of birth and a government-issued ID. This verifies your identity and ensures you meet eligibility requirements where local law permits. We also collect your address for withdrawal verification and fraud prevention purposes.

No. Payment credentials are processed by your bank or mobile wallet directly; we receive only a transaction confirmation. We never see or store your full account numbers. All payment data is encrypted end-to-end during transfer.

Yes. Log in to Settings > Privacy & Data and select 'Download My Data'. We'll compile your account history, logins, deposits and withdrawals into a file. This takes 1–5 business days depending on your account age and activity.

We retain your account data after closure only as long as required by local law and for fraud prevention. Typically this is 3–7 years. You can request earlier deletion; we'll comply where local law allows. Contact support with your account email.

Yes, we use cookies for login sessions, game preferences and anonymised analytics. You can disable cookies in your browser settings, but some lobby features—like staying logged in—may not work without them. Session cookies clear when you log out.

Only our internal team, payment processors (DANA, OVO, GoPay, QRIS) and fraud-prevention partners see your data. We never share your information with marketing companies, affiliate networks or third-party advertisers. Access depends on local law and operational need.

Contact our support team immediately via live chat, email or phone. Change your password right away through Settings > Security. We'll review your login history and flag any suspicious activity. We aim to investigate security reports within 24 hours.